Overview

My Life Advisory Services is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This policy explains, in general terms, how we collect, use and protect information submitted through this website.

Information we collect

When you submit an enquiry or application through this website, we may collect information such as your name, contact details, province, the service you are enquiring about, and any message you choose to share with us.

How we use your information

Information submitted through our forms is used to respond to your enquiry and to allow an advisor to contact you regarding the products or services you have expressed interest in. We do not store form submissions in a database on this website — enquiries are delivered directly to our team via email.

Cookies

This website does not use cookies to track or profile visitors. It may rely on essential, session-based functionality needed for the site to work correctly, which does not identify you personally.

Your rights

Under POPIA, you have rights relating to the personal information we hold about you, including the right to request access to, correction of, or deletion of your information. To exercise these rights, please contact us at info@mylife-as.co.za.

Contact us

If you have questions about this policy, please contact My Life Advisory Services at info@mylife-as.co.za or 010 102 0708.

Overview

These terms govern your use of this website. By using this website, you agree to these terms.

Website content

The content on this website is provided for general information purposes only and does not constitute financial or legal advice. Product features, premiums, exclusions and guarantees are not detailed on this website and should be confirmed directly with an advisor before any decision is made.

No guaranteed outcomes

References to insurance and investment solutions on this website do not constitute a guarantee of cover, approval, or investment performance. All products remain subject to the terms, conditions and underwriting criteria of the relevant provider.

Enquiries and applications

Submitting an enquiry or application through this website does not create a binding agreement. An advisor will contact you to discuss your specific requirements and the relevant terms of any product or service.

Intellectual property

The content, design and branding of this website belong to My Life Advisory Services and may not be reproduced without permission.

Governing law

These terms are governed by the laws of the Republic of South Africa.

Contact us

For questions about these terms, please contact My Life Advisory Services at info@mylife-as.co.za or 010 102 0708.

Our commitment

As an authorised Financial Services Provider (FSP 54734), My Life Advisory Services is committed to handling client complaints fairly, promptly and transparently.

How to submit a complaint

If you are unhappy with any aspect of our service, please contact us directly so we can investigate and resolve the matter:

• Email: info@mylife-as.co.za
• Phone: 010 102 0708
• Post: 288 Kent Avenue, Ferndale, Randburg, 2194

What to include

Please include your full name, contact details, the nature of your complaint, and any relevant policy or reference numbers, so we can look into your complaint as quickly as possible.

Our process

We will acknowledge receipt of your complaint and aim to investigate and respond within a reasonable timeframe. Where a matter requires input from a product provider or underwriter, we will keep you informed of progress.

Escalation

If a complaint cannot be resolved to your satisfaction, you may have the right to escalate the matter to the relevant regulatory body or ombud scheme, such as the FAIS Ombud or the Financial Sector Conduct Authority (FSCA). Details of the applicable escalation process will be provided on request.